Hundreds of thousands of iiNet customers are facing the effects of a data breach after the internet provider fell victim to a cyber incident on Saturday.
As reported by the ABC, around 280,000 email addresses and 20,000 landline numbers have been accessed by an unknown third party. According to an update from iiNet, additional data accessed includes thousands of usernames and street addresses, on top of 1,700 modem setup passwords.
After responding to the breach, which included working with cybersecurity experts, iiNet made the cyber incident public today. As part of the telco’s response, it’s working with local authorities, like the Australian Cyber Security Centre, to work through the next steps.
iiNet said that the breach impacted its “order management system”, which is used for tracking orders for the telco’s services, and that it “contains limited personal information”.
“Importantly, [the order management system] does not contain copies or details of customer identity document details (such as passport or driver’s licences), credit card or banking information,” iiNet’s statement said.
The telco, part of TPG Telecom, Australia’s second-largest residential broadband supplier, has urged customers to contact iiNet directly with any concerns, and to be wary of any suspicious messages via phone or email. It’s also contacting affected customers to apologise and offer further guidance.
In the wake of the cyber incident, iiNet has directed customers to call its dedicated hotline on 1300 861 036. As a precaution, customers can reset passwords online and enable multi-factor authentication to add an extra layer of security.
Many of the same security tips apply following Australia’s most recent data breach: don’t click on any suspicious links, and don’t provide any sensitive information if put under pressure. If in doubt, contact the relevant company directly to follow up on any issues.
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