The Telstra network has been down for much of Australia this morning, impacting consumers and businesses around the country. Although the network is slowly coming back online for some users, it has caused widespread disruption for a range of services, including public transport and payment infrastructure.
According to Telstra, as reported by The Guardian Australia, the outage began at roughly 4:30 AM, when the telco identified “a number of nodes” that were “not operating as expected”. Telstra hasn’t confirmed an exact cause yet, but claims that “just under 90 per cent of calls and data services at this point are now working correctly.”
There have been reports of the Telstra outage impacting regional train services across Victoria and New South Wales, in addition to EFTPOS terminals and some online payment systems.
Emergency services via triple zero remain operational, but some state services, including those in New South Wales and Western Australia, indicated that some Telstra users may have had issues connecting this morning.
At the time of the outage, a notice on Telstra’s website said that it’s “looking into an issue affecting some mobile calls and data connections”.
“If you’re having trouble connecting at first, try again as it may work on a retry.”
Downdetector showed thousands of outage reports in the early hours of the morning, which have started to subside.
For those still impacted by the network outage, Telstra recommends using Wi-Fi where possible. There’s no precise timing on when the network will be fully restored, with Telstra CFO Michael Ackland explaining that it “will take time for [the network nodes] to reset across all the thousands of servers across the network.”
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