Australia’s woes with connecting to emergency services continue, as Apple launched the iOS 26.2 update with a specific reference to iPhone 12 models.
Buried between various feature updates, the official release notes for iOS 26.2 mention the following:
“Addresses a mobile network issue for iPhone 12 models when establishing a connection to emergency services in Australia.”
It suggests that Apple’s 2020 iPhone range encountered similar issues to various older Samsung devices, although it’s not clear whether the update addresses the exact same problem.
In October, Telstra confirmed that multiple Samsung handsets were unable to connect to emergency services when the primary network was unavailable. An update pushed to some handsets resolved the issue, while other devices needed to be replaced entirely.
Per Australia’s Emergency Service Call Determination, all phones must be able to connect to emergency services. This includes connecting via other networks when a user’s primary network (i.e. the network they are a customer with) cannot be used. If a phone fails to connect, Australia’s network operators are required by law to block its access to all networks.
Based on Apple’s iOS 26.2 patch notes, only the iPhone 12 range was affected by what the company called “a mobile network issue”. So, any Australian with an iPhone 12, iPhone 12 Mini, iPhone 12 Pro or iPhone 12 Pro Max should update as soon as possible.
To update your iPhone, open Settings > General >Software Update and follow the instructions. If you don’t have automatic updates enabled, make sure to download and install the software manually.
Multiple connectivity issues with emergency services have impacted Australians throughout 2025. In addition to the reported problems with older Samsung phones, a technical issue in September resulted in Optus customers being unable to call triple-zero, which was linked to the loss of life.
The post Aussies with older iPhones should download this update now appeared first on GadgetGuy.
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