For a frighftul few moments, YouTube was partially down, with an outage impacting the major video platform’s home page. According to an official statement, an issue with the platform’s recommendation system was the cause.
During the outage, trying to load the YouTube home page on a desktop brought up a blank page. The sidebar menu appeared as normal, but the home feed, normally filled with algorithmically recommended videos, showed nothing.
Tens of thousands of users reported outages on Downdetector in Australia. It wasn’t an isolated issue confined to one location, either. Reddit is filled with threads and comments from confused users who can’t access YouTube.
YouTube videos accessed via the subscriber bar or search still worked, despite the home page issues. For example, searching for Bad Bunny’s Super Bowl halftime show brought up the video, which was then viewable in full.
In a response to users reporting the partial outage, the official TeamYouTube account on X acknowledged the issue.
“Thanks for the report,” the post said. “We can confirm that we’re aware of the issue & our team is currently working on a fix. We appreciate your patience while we get this sorted.”
YouTube being partially down also affected the mobile app. Like the desktop view, the home page showed either a blank screen or an error message. When trying to access the subscriptions tab, it took a couple of refreshes before it would display any content.
It’s not currently clear what caused the issue. At the time of publication, YouTube’s home page started working again across both desktop and mobile.
An update from YouTube
YouTube’s support account on X provided a follow-up, linking to a thread on the YouTube Help site. According to the thread, the outage was caused by an “issue with [YouTube’s] recommendations system”.
Here’s the latest statement in full:
“An issue with our recommendations system prevented videos from appearing across surfaces on YouTube (including the homepage, the YouTube app, YouTube Music and YouTube Kids). The homepage is back, but we’re still working on a full fix – more coming soon!”
So, while the home page is up and running again, it appears there are still some under-the-surface tweaks to be made.
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