Telstra has warned customers that “some older Apple devices” are unable to connect to its network, impacting the ability to contact emergency services.
In a notice that went out late yesterday, Telstra identified a recent software update across several legacy iPhones as potentially causing network connectivity issues. The iPhone 8, iPhone 8 Plus, and iPhone X on iOS 16.7.13 were specifically named as devices that “may be impacted”.
According to Telstra, the telco is investigating with Apple to resolve the issue. This includes Apple pausing a rollout of iOS updates to older devices, including the following software versions:
- iOS 18.7.4
- iOS 16.7.13
- iOS 15.8.6
- iOS 12.5.8
Telstra communicated that calls to Triple Zero will automatically connect to another network if available. This will happen when ‘SOS Calls’ appears in the top corner of the iPhone’s screen. However, in such instances, Telstra warned that it could take up to a minute for an impacted device to connect to another network.
A support page on Apple’s website lists a wider range of devices, including some Apple Watches, as potentially being affected by issues connecting to Triple Zero. However, this appears to be separate from Telstra’s recent advice, considering that Apple’s support page directs users to update to the latest available software updates.
At the time of writing, Telstra said it was “working on [the issue] as a priority with Apple”, and that impacted customers “delay updating the software on their device”, until the network issue is resolved.
Various devices have encountered network connectivity issues in Australia over the past few months. In October, Telstra advised customers to update various older Samsung handsets, or to replace them entirely if updates were not available. This was due to an issue where affected handsets did not connect to another network in an emergency situation.
The post Telstra warns older iPhone users over network issues appeared first on GadgetGuy.
0 comments:
Post a Comment