As scammers use more sophisticated methods to trick Aussies out of their money, CommBank has a novel way of fighting back: using AI chatbots to prevent scammers from reaching real people.
Through a collaboration between CommBank and Macquarie University startup Apate.ai, AI bots can intercept scammers’ calls and text messages, stringing them along in a fake conversation. It’s a clever idea; if a scammer wastes time unknowingly chatting to a bot, that’s less time available to target humans, right?
CommBank and Apate.ai’s strategy works via a series of phone numbers held purely for the purpose of being targeted by scammers. If a scammer calls one of these numbers, the chatbot responds in real-time, as if having a conversation. A demo shared by CommBank shows just how eerily authentic the AI sounds. The AI even throws in filler words and Aussie slang for good measure!
Fingers crossed it can make a dent in Australia’s scam losses, which already surpassed $119 million earlier this year.
The post Clever AI bots trick scammers from reaching actual people appeared first on GadgetGuy.
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